Horrible Experience with MTN - Black Friday Deal Woes

I am writing to express my extreme disappointment and frustration with the Black Friday special that I subscribed to on the 22nd of November.. This experience has been marked by a series of unfulfilled promises, contradictory information, and unexplained charges.

I opted for the month-to-month Uncapped Home Internet at 35mbps for R499, attracted by the additional perks of a 12-month Disney Plus Premium subscription and a Makro voucher for R1000. The consultant who assisted me over the phone, Stephanie, assured me that I was eligible for both the Makro voucher and the Disney Plus subscription.

To activate the plan, Stephanie informed me that I needed to pay an upfront prorated fee for the remainder of November and the full R499 for December, amounting to a total of R648.70, before the plan could be activated. I promptly made this payment, and on the 24th of November, the router was delivered, with the Disney Plus subscription activated on the same day.

The frustration began when I enquired about the promised Makro voucher. Repeated assurances from both the call center and the MTN store at Kara Glen claimed that the voucher would be sent to me via SMS in a few days. However, an email response from MTN contradicted this information, stating that the Makro voucher would only be issued upon a successful debit order, which apparently would not happen until January due to my upfront payment for November and December.

To compound my disappointment, I discovered an unexplained debit of R615.43 this morning, less than two weeks after making the upfront payment for November and December. When I contacted MTN, I was told that I supposedly owe R1264.13. This is perplexing and disheartening, considering I signed up for a R499 subscription, and this is only my first month.

I am reaching out to demand an immediate resolution to this matter. I insist on receiving the Makro voucher as originally communicated and seek urgent clarification on the unexplained additional charges. This situation is not only frustrating but also unacceptable for a service I expected to be reliable and transparent.

I trust that MTN will address and resolve this matter promptly, restoring my faith in the company's commitment to customer satisfaction.