**Horrible Experience with MTN – Absolutely Unacceptable!**

I have been a loyal MTN customer, but this experience has completely shattered my trust in your services. I had an active MTN SIM card with R518 worth of airtime on it. While roaming outside the country, the SIM card was *suddenly deactivated* for no apparent reason.

I immediately contacted MTN's so-called “service department” to resolve this issue, but here I am more than a MONTH later with *no response*, *no resolution*, and *no access to my airtime*. Is this the way MTN treats its paying customers?

This is not just poor service – it’s blatant neglect and theft of my hard-earned money. I expected better from a company of this size, but clearly, customer care is *not* a priority.

If my issue is not resolved *immediately*, I will escalate this matter further and ensure everyone knows about MTN’s incompetence and lack of accountability.

Sort this out, MTN. This is unacceptable!