Horrible experience

I had a horrible experience at Mtn parow center, I visited the branch on Saturday 30 November to get an eSim the lady who assisted me asked for my email address/cell numbrt and I wrote it for her as I had my Id and proof of address on the desk. She then printed me a document with QR code, I took it before I said anything she disappeared to what it look like a staff room. I stood there like a fool as I thought she is going to get something to complete the process. Didnt she peep on me while she was having what looked like an energizer she came out and I askef if we are done she said yes I left without saying anything.

I got home did the process myself. Few hours later i tested the number it didnt work my partner told me that it is not Rica’d I didnt wanna believe him. I called the customer servicr line and the lady told me that I need to go to the store as she is not able to assist. I was bit irritated because when I was there the store was bit full and I had to wait.

I waited till today 1 December 2024, I used the sim card to call 135 and indeed the line was not Rica’d I went back to the store I had no choice because I will be travelling and the area I am going too only Mtn service had better coverage. When I got there a lady came and I told her that I will wait for the particular consultant to help me. When she was free I went to her I told her that she didnt Rica my line before I could finish my sentences she asked for my Id and proof of address I handed them to her including the page with the QR code, also continued her conversation with her colleauge in their language (Afrikaans) while I am standing there like fool. When she was done she handed me back ths docs no sorry nothing, I had to ask if she was done and how long the line will be active. I am actually getting more irritated because what in WEST customer is that!!!!! It doesnt even deserve a 1 STAR