HORRIBLE EXPERIENCE

I deeply regret moving from Rain to MTN. I thought they would be better, but I recently got a home router and was never told that the 'Fair Usage Policy' (FUP) determines the internet speed. Once that limit is reached, the connection becomes incredibly slow and requires a top-up.

To claim the internet is 'uncapped' when there is, in fact, a usage cap feels like false advertising. Furthermore, when I called the customer service line to request a plan change, I was told there is a fee involved. Speaking of customer service—it has been a horrible experience. I have been transferred from one agent to another, which is incredibly frustrating!

At this point, I cannot wait to cancel my contract with MTN. I truly hope the cancellation process isn't as difficult as others have described in their own experiences. I would not recommend MTN to anyone!