HORRIBLE EXPERIENCE

25 January 2024 my monthly debit bounced as I had not been paid yet, I get notified 2 days or so before last day of the month that there was no payment received and I immediately go to the nearest store to make payment (30/1/2024).

The store is loadshedding and says they can't assist me in making payment; 01/02/2024 I make payment via online banking and send the POP the next day for allocation purposes.

A week goes by, and I find out I quoted the wrong reference number. Now tell me why I have now been double debited (for monies I have already SETTLED) and why it's taking you MTN 23 days to allocate a payment that you have acknowledged and have received all information pertaining it?????

Instead, I am being sent from pillar to post via emails/calls and your branch in Vincent Park said they have no access to account information and cannot help me and I must keep calling; how do they not have access???

I will never do business with you again once my contract ends because this is beyond disappointing and absolutely foul!