Horrible experience

If there were negative stars I would have selected -1000 here. I'm having the most horrible experience of them all and wish I had not taken an MTN contract. I lost my contract SIM mid September and have never been able to do a SIM swap since. I have to travel more than 500 KM to reach Richardsbay, the nearest city where I can be helped. But Everytime I arrive there, their systems are offline. They sometimes go offline while I'm waiting in the queue. God!