Horrible experience

<p>My Samsung Galaxy Note 4 (SM-N910H) was initially booked in at MTN Tokai Blue Route Mall on 2016.06.13 for repairs as the phone has a problem retaining battery power and since that time I have not received any information from neither repair centre nor MTN Tokai Blue Route Store, nor insurance to say what is actually wrong with the phone, to date I am still to get that detailed feedback!<br /> <br />In addition to the repair request, an insurance claim form for a replacement device was also filled in store on the very same date (2016.06.13). I am writing this email to bring to the attention of all relevant parties in this matter that I have been waiting in excess of 21days for any feedback regarding this and nobody has even bothered to contact me, the very least say what the status of either the repair or the claim is, I had to visit the store myself numerous time and kept getting unreliably intangible information.<br /> <br />To add salt to the wound when I visited the MTN Tokai Blue Route Mall Store, I was further told by a consultant named Cheris Feur that the responsibility to contact the repair centre or insurance lies with me and she condescendingly disinclined to acquiesce my request to speak to Zoelfa (store manager) claiming she too would give me the same answer, which is they actually haven’t a clue too what’s going on with my phone or claim.<br /><br /></p> <p>I sent that email on the 11th of July. Yesterday I was told I can collect my phone. To my annoyance only a software update had been done and my phone was not repaired. Please keep in mind that at this stage I have been without a phone for more than a month and no loan phone had been issued. I am extremely upset and I just want this issue to be resolved and I unfortunately am not paid by MTN so I can not think for your employees. </p>