RJ
Ronel J

1 reviews | Active since Nov 2013

12 Dec 2016, 08:54

HORRIBLE!! DISGUSTING!! WORSE SERVICE PROVIDER ON THE PLANET!!

<p>I have a contract with Autopage with MTN as my service provider for more than 13 years. Since March'16 when Autopage closed doors, I was moved to my service provider directly. THAT is when my problems started!!! Since I've been moved there is an additional amount of R343.13 (varying a bit more or a bit less) each month on my invoice. When querying this on 5/12/16 NO ONE could give me an answer for what this is for! They gave me a reference no. 757083 & told me someone will call my within 72 hours, I AM STILL WAITING. Then, in the meantime, after my debit order was deducted, they cut me of! I can't make calls (since 6/12/16)!!! I use this "contract" as my BUSINESS phone! Calling them don't help, they don't know what to do!!! So, I went to MTN's shop in the Grove Mall, 17/12/16. Sarah, working there, called MTN, and NO ONE ANSWERED! I was in the shop for almost 2 1/2 HOURS and SHE COULD NOT TELL ME WHY DID MTN CUT OFF MY LINE! The excuse was “our systems are down”telling me said she will call me as soon as she systems is running or getting through to someone. NO ONE CALLED ME! I am STILL WAITING! Querying about the additional R300 plus p/m, Sarah showed me somewhere on my phone, I was subscribed to MOBIKOO @ R6 per day! I NEVER subscribed for ANYTHING! FUNNY PART!! Since I was moved to MTN directly, the "subscription" started!! HOW IS THAT?? They've been *****ing my money since March'16!! Anyway, she gave me ANOTHER ref. no. ********** 89, telling me someone from MTN will call me. STILL I AM WAITING! And this morning, they cut off my data!! I phoned them this morning (12/12 @ 08h05) and can you believe it?! SURPRISE!!“Sorry, I can’t assist you, our systems are down”! Asking her if they can call me back once the systems is running, she told me they only have incoming lines! I have paid my debit order, but I don't get WHAT I AM PAYING FOR!! I NEVER had this problem before!! But since MARCH 2016 my problems with MTN started!!! I didn’t sign a contract with them! My contract was with Autopage, according to me this contract is NUL IN VOID! AND because of the fact that they don't deliver what I am paying for THEY ARE IN BREACH OF THEIR "CONTRACT" WITH ME!!!!!!!!!! I want them to cancel my contract WITH NO COST because they ARE OWING ME money (more than R3000) for subscribing me to MOBIKOO which NO ONE can tell what it is!!!! AND FOR THE FACT THAT THEY DON'T DELIVER WHAT I AM PAYING FOR!!!!!!!!!!!!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Dec 2016, 13:08
Official

Good day Ronel,

Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.

We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.

Please note that your excess charges where for calls and data usage.

Below is a welcome note on the Mabikoo website (https://mobikoo.wordpress.com/) :

"Hello Mobile Content Mania!
hay,welcome to mobikoo..we share all things about making your mobile phone be funky!all stuff thata we share is totally FREE!!and if you have bad service from us you can send an email to : ***y our stuff"

Please contact them for further assistance with your refund request?

Please do not hesitate to contact us for further assistance.

Kind regards,

Caylin Julius
MTN Complaints Management Team

REQ:***