SM
Siyanda M
1 reviews | Active since Jan 2017
10 Jan 2017, 16:39
HORRIBLE, DISGUSTING
<p>have been trying to apply for a cellphone contract since December 2016 and everytime i am being declined. I have forwarded my payslip, credit report (from Experian), 3months bank statement and my ID. i have indicated to more than 5 consultants that the only accounts i have is with Woolworths and Vodacom. I need MTN to advise why are they declining my contract application as Experian the credit bureau which they are referring me to has no record of why my appliation should be declined. PLEASE ADVISE WHERE YOU ARE PULLING THROUGH SUCH INFORMATION?</p>
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MTN South Africa's replyOfficial
25 Jan 2017, 15:50Good day Siyanda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Kindly please provide us with your ID number so we can check and assist further as you have not included it in this post. You can send this via email to *** and I will advise accordingly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply25 Jan 2017, 15:50
Official
Good day Siyanda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Kindly please provide us with your ID number so we can check and assist further as you have not included it in this post. You can send this via email to *** and I will advise accordingly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,