1 reviews | Active since Jul 2016
Horrible discusting service
<p>I currently have a contract with MTN , lost my phone on the 30th of June due to a smash and grab I reported the incident as i am paying insurance I was told to email or fax some documents of which I did and I went the to check on the progress and I was told they never received the documents I then went and submitted them personally at MTN in midrand but to my suprice when I went again to check was told again they never received the documents that I personally submitted , such incompetence is appalling now I want to know why am I paying for insurance if MTN is not willing to assist when such things happen. I feel I'm being ********** by MTN service provider.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,