1 reviews | Active since Jan 2014
Horrible data connections
I am on the mtn sky package which cost me just under R 2000 per month. Currently I am paying mtn that amount every month just to sit with edge or no data at all ! ! No man can work this way, to pay that type of money for connections which doesn't exist. I have either no data at all or edge, this is not acceptable, I am in Benoni area and used to have brilliant LTE coverage but since November I have to use my wifi to get some decent data connections. It's NOT MY PHONE as I have tested other phones and they were doing the same. In fact my wife is also on MTN and she is sitting with the exact same problem. Please mtn, I have been a customer for almost 16 yrs now and don't want to move to any other network as I love mtn.<br> <br> I would appreciate it if you could get this sorted ASAP.
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***
Best regards,