Horrible customer service with no assistance!

Hi,

I am absolutely disgruntled with MTN's customer service. I app**** for the Black Friday special and received my router and sim card on the 7th of December. The sim card was activated and to my surprise, THERE IS 0 GIGS ON MY SIM CARD. I then contact the customer service and I am sent from pillar to post for over an hour and a half. I have contracts with other service providers and I have never experienced such incompentency. Fix it!