HORRIBLE CUSTOMER SERVICE!!!!!!! THEY HUNG UP ON YOU!!!!!!!!!!

MTN kept me on hold for over 1 hour, I have screenshots to prove it. I have 2 consultants cut the line and no one calling back to apologies. When its time to get your money and upgrade your accounts they call you 7 times a day but when its time to help you they hung up on you and transfer you to 4 different departments who all tell you something completely different than the last. I was thinking of upgrading and getting a new phone but this interaction has reminded me why I can't have a contract with them anymore. 4 different reference numbers, 4 different people telling you 4 different stories. Just ******. I am still on hold for the 4th time now trying to close this account.