MH
Marike H
1 reviews | Active since Jun 2015
07 Jun 2015, 14:55
Horrible customer service- rude
Got to the shop at 13
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Jun 2015, 08:11Hello Marike101,
Thank you bringing this matter to our attention.
We apologise for your inconvenience experienced due to the rude attitude of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
It's unfortunate that the matter snowballed to the point that you no longer want to be associated with our organisation. It is certainly not our intention to dissatisfy our customers. This matter will be escalated to the respective management team for urgent attention.
let me assure you that what happened in your case is not typical of our level of customer service and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Thank you bringing this matter to our attention.
We apologise for your inconvenience experienced due to the rude attitude of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
It's unfortunate that the matter snowballed to the point that you no longer want to be associated with our organisation. It is certainly not our intention to dissatisfy our customers. This matter will be escalated to the respective management team for urgent attention.
let me assure you that what happened in your case is not typical of our level of customer service and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply17 Jun 2015, 08:11
Official
Hello Marike101,
Thank you bringing this matter to our attention.
We apologise for your inconvenience experienced due to the rude attitude of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
It's unfortunate that the matter snowballed to the point that you no longer want to be associated with our organisation. It is certainly not our intention to dissatisfy our customers. This matter will be escalated to the respective management team for urgent attention.
let me assure you that what happened in your case is not typical of our level of customer service and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Thank you bringing this matter to our attention.
We apologise for your inconvenience experienced due to the rude attitude of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
It's unfortunate that the matter snowballed to the point that you no longer want to be associated with our organisation. It is certainly not our intention to dissatisfy our customers. This matter will be escalated to the respective management team for urgent attention.
let me assure you that what happened in your case is not typical of our level of customer service and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***