HORRIBLE CUSTOMER SERVICE FROM MTN – A NIGHTMARE THAT WON’T END!

I am beyond frustrated and disappointed with the appalling level of service from MTN, both at the Caledon branch and their Head Office. For almost a YEAR, I have been battling with an issue on my account, and nobody seems capable of resolving it.

Despite my account being fully up to date, MTN continues to reflect an arrears balance on my account with the credit bureau. This error has negatively impacted my credit score and caused unnecessary stress and inconvenience. I have contacted MTN multiple times, but all I get are empty promises, excuses, and no meaningful resolution.

The staff at the Caledon branch seem indifferent to my problem, offering no real assistance and passing the blame to the Head Office. When escalating the issue to Head Office, the experience is even worse – endless calls, emails, and follow-ups are met with vague responses and no accountability.

A YEAR is far too long to resolve a simple account query. MTN’s incompetence, lack of communication, and blatant disregard for their customers’ well-being are unacceptable. I demand that this matter be resolved immediately, and that MTN correct the error with the credit bureau.

MTN, your failure to deliver basic customer service is disgraceful. To anyone considering using MTN, I strongly urge you to think twice – their inability to resolve issues and their disregard for loyal customers speak volumes.

Enough is enough!