Horrible Customer service - employee incompetence

<p>MTN Sandton's staff lack training, competence and professionalism. I had to return 3 times to do a simple transfer of contract from a family members name to mine. Each time the employee's give different requirements for the transfer and I have to return again. On the 3rd time an employee tried to <span style="text-decoration: underline;"><strong>GRAB</strong></span> a paper from my hand after indicating that he wil not help me as I was now being rude (bear in mind I had to take 2 days' leave to try and sort this out and this hasa now been the 3rd time i visited). He proceeded to speak rudely and loudly and said this is not their fault ( Even after I repeatedly asked them on the first and second vists that that they need to be clear on what I need to provide). I showed my ID and drivers on the second visit and asked that they ensure everything is in order so that I can come in, provide the papers and do the paperwork. What a disgrace to MTN.</p>