Horrible Customer Service – Complete Waste of Time!

Do yourself a favor and stay far away from MTN. If you want decent service, this is NOT the company for you. i purchased a month to month wifi router and took it back within a month because then the internet is switch off and now i am receiving a R772 invoice but the device is cancelled.

I’ve had the misfortune of dealing with MTN’s customer service recently, and I am absolutely livid. I called them 7 times to resolve my issue, and each time, I was transferred to another department, only to be told that they couldn’t assist me. 7 transfers. 7 different people. And not a single one could help me.

What’s the point of having a customer service team if no one is actually capable of doing anything? Every time I called, I was promised that someone would fix my issue, only to be passed off again and again. It’s beyond frustrating to be constantly redirected and given zero solutions. It feels like MTN’s customer service is designed to waste your time rather than actually resolve problems.

The lack of support, accountability, and common sense is unbelievable. It’s clear that MTN doesn’t care about its customers. If you want to get anything done, forget about it. I’ve never experienced such a level of incompetence in my life.