HORRIBLE CUSTOMER SERVICE - CANCELLATION OF CONTRACT

<p>MTN has the worst customer service I have ever experienced.</p> <p>I cancelled my data contract in Jan2017 and in June I am still paying R498 every month.</p> <p>I contacted PINKY DLAVA(Greenstone Mall service rep) who handled my cancellation and she forwards me a mail for retention that was sent to her in February regarding my cancellation ( informing me that I need to pay R2700). It is policy that MTN contact you within 20 day to settled your cancellation. No one contacted me and MTN just ignore that fact that you actually did complete an actual form to CANCEL your contract.</p> <p> Four months have passed and I have paid R2000 for data that I have not even used and MTN still wants to charge me a cancellation fees?</p> <p>I sent numerous mails to PINKY, RETENTION and CUSTOMER CARE but obviously no one cares to call you back and sort out the issue. Not one mail or call until I again have had to follow up.</p> <p>All MTN care about is to ***** your money on a monthly basis and then charge you an outrageous amount as cancellation fees</p> <p>I cannot believe that a service provider can treat their client so poorly and even employ people to do not care to service the client.</p> <p> </p> <p>ABSOLUTELY DISGUSTED BY MTN</p>