Horrible Customer Service

A call was logged via email to migrate my package on the 8th July 2023, and 15 days later there is still no joy. Calling the customer care number is just a waste of time, I'm take from department to department as if the request I need fulfilled in a new one. Where as the website states that this migration is possible. (https://www.mtn.co.za/home/help/content/migrating-between-price-plans) It's been a full 7 days since I got any correspondence for any customer care representative. I have filled in all the documents that you have asked me to fill and the mere fact that I'm not getting any response is appalling. I've only been with your ISP for a couple of months but I am shocked with the level of service your company has to offer. There is no one willing to assist. I failing to understand what the issue is with migrating from a smaller package to bigger package. Reference number: f6d63ad4-fe3e-483a-b1c9-b***c4e4