Horrible Customer Service at MTN, desguisting staff

I compose this post with so much anger towards the member of your staff Lesego Nkosi who's manager is Maud Shabalala ( if this is even true).

I texted her telling her that I had loaded 20 days WhatsApp data on my child's fone through my banking app and it's not working on her phone.

She wanted proof of purchase, I sent her however she tells me that on the system it's showing that I recharged my daughter's phone with R 30 airtime!!!!

I mean I didn't select airtime for a reason and because my daughter is young and lives far from me, it simple for me to just buy her WhatsApp data so I can check on her.

I am unemployed and this was the last R 30 I had! I asked Lesego if the R 30 is still reflecting and than she tells me it's been used up because of internet connection. But how is that my fault when I clearly selected 20 days WhatsApp data!!!

NO EMPATHY NOTHING!!! It was like I was talking to a robot!

What's the point of even hiring human beings than??

Using MTN one does surely have to pray nothing goes wrong with service because the customer service from MTN in Randburg is *******!!