Horrible customer service

I will not recommend using the Mtn network due to horrible customer service and administrative hiccups. I have experienced recurrent incorrect debits and double debits throughout the past 3 months.

As a result I have contacted mtn , whereby I am continuously told the problem has been rectified, just to experience the same problem again and again. December was the last straw, mtn debited my account the 2nd and 15th. I did not authorize the debit of the 15th and reversed the transactions from the bank, as I had been debited incorrectly. Mtn requested proof of payment from October/November/December falsely stating that I owe them 2 outstanding instalments, these had been sent.

Hereafter no correspondence had been made and my line had been suspended for 56 hours before correcting said problem. After further investigation, it had also been identified that my debit date had still not been changed and mtn kept penalising my account, when I had numerously called regarding the very same issue. This has been a huge inconvenience as I am dependent of my cellphone being a health professional and living in a complex where I not to call to enter and exit the property.

Mtn has not apologised about the inconvenience caused and the consultants are very hostile, refusing to take accountability telephonically.

What a horrible experience.