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caylene A

1 reviews | Active since Aug 2015

29 Feb 2016, 11:27

HORRIBLE CUSTOMER SERVICE

THIS IS MY LAST AND ONLY HELLOPETER COMPLAIN,AS I JUST HAD ABOUT ENOUGH OF THIS! 4TH COMPLAIN ABOUT THE SAME FLIPPEN QUERIE....I APOLOGIZE FOR THE PEOPLE THAT TRIED TO HELP ME THIS FAR BUT I HAVE NO CHOICE TO TAKE MTN TO COURT. I WARNED YOU IN MY LAST COMPLAINTS THAT I WILL NOT PLAY NICE IF YOU GUYS START MESSING WITH MY CREDIT RECORD. AND GUESS WHAT YOU JUST WENT TOO FAR...I HAD TO ALMOST BEG FOR MY CASE TO BE ATTENDED TO (THANK GOD FOR HELLO PETER) AND YOU HANDED ME OVER TO YOUR LEGAL DEPARTMENT WITHOUT NOTIFYING ME???NO WARNING!! I WONDER ON WHICH GROUND YOU THOUGHT YOU GUYS WAS GOING TO GET AWAY WITH THIS. <br> <br> I'M NOT FORGETTING WHAT PAIN AND SUFFERING YOU PUT ME THROUGH...I STILL DO NOT HAVE A HARD COPY OF MY CONTRACT WHICH I BEEN ASKING FOR SINCE THE START OF THIS QUERIE. BUT I'M SEEING YOU IN COURT AND I WILL MAKE SURE YOU PAY. AND I WILL SPREAD THE WORD BY USING EVERY MEDIA PLAT FORM CREATED , I WON'T LET YOU GET AWAY WITH THIS EASY! JUST HAD ABOUT ENOUGH.

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Feb 2016, 17:12
Official
Hello CayleneAford,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Legal department for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***