Horrible customer service!!!

MTN customer agent by the name Charmaine Matuba turned out ti be the most horrible person to speck to.

I called in on the 22/07/2019 08/:21 and that when this she devil answered I was looking for assistance regarding switching cell phone numbers. When I called in it was already the second time I called in the first call was at 08:14 and the agent clearly had no idea on what shes doing. Called in for the second time that is when she devil Charmaine Matuba answered and made thing go from bad to worse. it seems MTN agents got zero product knowledge all the agents I spoke to regarding the same issue have different resolutions which makes no sense even when I ask them they are lost by their very own solutions.

To make matters worse when I called in for the third time none of these agents make real notes against the call, the note down things that I did not even query I mean that is really some ***** business.

I demand this matter to be sorted out ASAP!, I demand that Charmaine be dealt with accordingly, it seems your agents need some serious product training cos their either dumb or just plain rude and obnoxious.

I will not be letting this one go as I need to get my prepaid number working on this new contract number, I am not willing to be sent pillar to post again. I suggest you get someone to pull up call records from December 2018 and do the right thing.

this number *** needs to be moved to ***. Therefore that means *** will NO LONGER work on my side. I hope this is simple English for anyone to understand and action once!