Horrible Customer Service

A ********** contract was opened using my ID and bank details at MTN. After I realized this I immediately went to the MTN store in Kolonnade, Pretoria to report this. They instructed me to go to the police station and get an affidavit and certified copy of my ID document. I did this and gave them the documentation that they requested. It is now more than a week later and I have still not heard anything from MTN regarding this and if I phone MTN Customer Care they only tell me that nothing has been noted or submitted on my account and that there is no reference number for this ********** contract. To make matters worse I have requested MTN for feedback regarding the documentation that was submitted for this ********** contract and also more than a week later I have not heard anything from MTN. This is absolutely horrible service from MTN. I will never even consider opening a contract in the future with MTN due to this.