1 reviews | Active since Jan 2016
Horrible Customer service
<p>My name: Nonjabulo Felicity </p> <p>Surname: Mjoka</p> <p>ID number: 800 ********** 082</p> <p> </p> <p>On the 01 January 2017 my account was debited with R3347.68 SP A ********** ********** 696 and luckly I reversed the debit order with my bank and I called MTN on the 01 January 2017 in the morning spoke to Ayanda Langa and the Team leader was Mahomed Alli and Ayanda confirmed I don't have any account with MTN and nothing realy showing on her system and she made me hold for few seconds once she confirms with her superior , she even said it could be a technical arror on the mage tape side because I once had the MTN Contract and was debited incorrectly and the reference number given for that call was Ref; ********** 00.</p> <p>To my surprise today another debit of R7 233.38 went off from my account, I called MTN spoke to Makhosazane Zakwe by the way who was very sick and battling to speak and I requested to speak to Senzo Mthethwa the team leader who confirmed 5 Contracts were opened under my name from the 14/11/2016 - 29/11/2016 my question why I was not contacted when these contracts were opened, and what documents that were submitted e.g my banking details.</p> <p> </p> <p>MTN has messed up my Credit History and I request a letter of apology and I request MTN to pay for bank charges that I have been charged by my bank.</p> <p> </p> <p>My question to MTN is, how come the agent was unable to pick up this in January 2017 and if you can listen to the recording I even mentioned that I am a victim of Identity theft, still she was unable to see that a ********** account has been opened under my name?</p>
Good day Felicity,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we notice that when you called in the consultant you spoke to logged a ***** query as per REQ:*** however, no Affidavit nor certified copy were attached to this and therefore the query can not be closed. Kindly please send the affidavit and certified ID copy via email to *** and provide a brief description of your query on the email so we can promptly assist.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Felicity,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we notice that when you called in the consultant you spoke to logged a ***** query as per REQ:*** however, no Affidavit nor certified copy were attached to this and therefore the query can not be closed. Kindly please send the affidavit and certified ID copy via email to *** and provide a brief description of your query on the email so we can promptly assist.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day
I am really dissappointed with MTN, now I receive a sms from VVM that you guys have handed me over for collection, however I did what was requested by you guys to e-mail you guys the affidavit and id certified of which I did but still no response, I followed up with you guys too and re-sent the required documents
Why am I handed over when you know exactly that this was a ********** activity
Thanks
Good day
I am really dissappointed with MTN, now I receive a sms from VVM that you guys have handed me over for collection, however I did what was requested by you guys to e-mail you guys the affidavit and id certified of which I did but still no response, I followed up with you guys too and re-sent the required documents
Why am I handed over when you know exactly that this was a ********** activity
Thanks