Horrible customer experience

Can MTN really still hire clueless consultants and expect to triumph in the telecommunications industry. You call for contract assistance you will be put through to all business units of the organization until you drop.you hold for 20 minutes while no one knows how to unblock your account ,you go to the branch you told we don't know what's happening to your account like really MTN.is your image out there do something about it.there is no wifi in centurion branch am even expected to use my own data wow.i have never been so frustrated in my life