Horrible customer experience.

I called into MTN Direct confirming my upgrade date, i spoke to Naydene Emanuel, we briefly chatted about my options regarding this upgrade, she confirmed via email that my upgrade is due now and she can process the upgrade telephonically, I said I was looking for a device plus smart watch deal and she said she was going to call me back, which she never did, I called many times afterwards left messages but still no joy, I did however speak to another consultant and asked about my upgrade, they now state it’s only due on the 1st of May..I then confirmed with afew more consultants and got the same information. I am highly frustrated with the service of Naydene Emanuel and wrong information given to me by her, she didn’t even have the decency to contact me afterwards.