HORRIBLE CUSTOMER CARE SERVICE

MTN has taken the liberty of debiting more than they should have and seemingly no one can explain to me what the additional charges were for. I have been talking to all the employees there from Berel, Zinzi, Philisiwe and Lungile and all they're good for is giving me changing stories. Firstly Philisiwe had the nerve to lie to me and say that the turn around time was 5 working days when every other consultant confirmed that it was 72 hours. And still none of them offered any sort of conducive help except that they'll escalate the matter which is not happening because I'm not getting any feedback. It's ridiculous that I have to phone instead of them as a company and me as their client doing due diligence and following up. I'm ready to cancel everything once I get my money back.