SN
Sarel N
1 reviews | Active since Jul 2015
10 Aug 2020, 14:24
Horrible customer care from MTN
Horrible customer care from MTN.
I've been trying to get MTN to update my information on their systems that they captured incorrectly. I've been sending them emails since "25 May 2020 10:38 AM", every time they reply saying it has been updated, but when I log into mycontract.mtn.co.za the information is still wrong. I've also sent them screenshots of the incorrect information on their mycontract.mtn.co.za website.
Today (10 August 2020) I sent the 15th email in the conversation where my information is still wrong on their website.
Every reply comes a different customer care consultant. They either don't know how to do their jobs or they just don't care. It's easier to let someone else deal with it.
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Replies (2)0
Replies (2)SN
Sarel N's updateReviewer Update
14 Aug 2020, 11:52Still no response from MTN. They are quick to take peoples money, but when it comes to support their customers they are absolutely useless.
Got an email today to say I can upgrade, but all the information in the email is wrong and they said they fixed it.
Got an email today to say I can upgrade, but all the information in the email is wrong and they said they fixed it.
SN
Sarel N's update14 Aug 2020, 11:52
Reviewer Update
Still no response from MTN. They are quick to take peoples money, but when it comes to support their customers they are absolutely useless.
Got an email today to say I can upgrade, but all the information in the email is wrong and they said they fixed it.
Got an email today to say I can upgrade, but all the information in the email is wrong and they said they fixed it.
SN
Sarel N's updateReviewer Update
30 Dec 2020, 19:41Still not fixed. Every time I call their response is "You have been migrated to our new system and all your details are correct on the new system.", but when I receive my invoice and/or statement it's still wrong.
SN
Sarel N's update30 Dec 2020, 19:41
Reviewer Update
Still not fixed. Every time I call their response is "You have been migrated to our new system and all your details are correct on the new system.", but when I receive my invoice and/or statement it's still wrong.