Horrible costumer service

The mobile network in Franskraal is down. The mobile network is very bad in Gansbaai, I think that it is picking up Herm**** signal. My number was reset by mtn on the network, but no difference. The *** operator requires 3 fault reports before logging a fault. As all mtn customers are not receiving service in the area, how do they report no service if they cannot connect? How will service ever be restored if no one is attending to the fault? It is very difficult to find a method of reporting via a data app or and email that does not connect via mtn mobile network when it is down. The call center options do not facilitate reporting network faults either