Horrible company and a bunch of ****mers

Yesterday, 19 January 2026 at 10:28 am I purchased data on the MTN App under Made4Me, the data was 1.5GB for R22 and only 1GB was provisioned. I immediately contacted their help center and the agent I spoke to advised they have escalated a ticket for me. I called in again towards the end of day to check feedback and I was advised I need to allow 24 hours for feedback once a ticket has been opened.

I repurchased the same data at 19:28 and the same thing happened where I was only topped up with 1GB instead of 1.5GB.

When I called the helo center today, 20th January 2026, after the given 24 hour time frame has passed, I was assisted by agents who could not give me a clear answer and were providing more time frames than the given one. Some agents even refused to assist me once I mentioned I had a ticket as they advised I can only be assisted by the person who opened the ticket for me and when I questioned that, some dropped the phone on me. I just spent 20 minutes on a call with an agent who eventually dropped the line as they advised there is no manager to assist me and no floor assistance.

I even went to the MTN facebook chat and the responses I got were jaw dropping.

I am a first time MTN user and my experience has been horrible to say the least. To have a big company like MTN **** you of your data/airtime like that. I need assistance or I am reporting this further.

The agents I spoke to are: Nikiwe Thembeka Lihle

MTN ***