WD
WHITNEY D

1 reviews | Active since Jun 2013

25 Oct 2016, 22:09

Horrible company

<p>Phone still disconnected i get a sms saying it will br connected within 24 hours still nothing. I dont get any feedback fron this Peggy person. I have really received the utmost terrible service from you. Peggy you are not solving anything. It has been a week now still no progress not even an apology phone call.</p> <p> </p> <p>This is my complaint incase you forgot. My phone is now disconnected. My proof of payment has been sent as Peggy requested. Still no response. I am waiting on a response this is the second time in a week. I constantly need to follow up with you. This is wrong. My previous complaint and your pathetic response:<br />Oct 11, 2016<br />3 days ago<br />Mtn<br />2.7<br />Telecommunications<br /> <br />Disgusted<br />by Whits_D 8<br />I am disgusted at the service I have been receiving from MTN. 5 calls later and this still has not been resolved . My account is in arrears due to Mtn. In April in paid an amount into Altech Autopage account. There was no problem Autopage just transfered the money to Mtn. Now on May 2016 I pay R500 into the autopage. Now suddenly the the money needs to be paid back into my account and I must pay into Mtn account. It had now been 5 months since the payment has been and now my phone is suspended due to negligence on both MTN and Autopage. Mtn took over contracts by Autopage meaning they take responsibility for these accounts. I want this sorted as I now cannot make outgoing calls.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Oct 2016, 12:22
Official

Good day Whitney,

Thank you for your post,

Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that according to our records the proof of payment was received and forwarded to Autopage and the query is pending with Autopage.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.


Regards,Bronwyn

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