Horrible client service

Incident number *** . *** I was de*****ed today on my MTN number. Almost a R1000. I understand it's my fault as I disclosed the OTP pin, but the attitude I received from the consultants is horrible. I had to call a third time for a agent to explain to me what happend. The other 2 agents was just down right rude. I'm not technically savvy and asked help from a friend , when I asked the agent what my friend advised he asked me must he do what he knows or what my friend says, without giving me information to decide for myself. This was a nerve wracking experience just made worse by very very bad client service.