Horrible and Slow Service

Afternoon

I am disgusted with the service we have received regarding this claim. We have sent to the document in on the 25/11/2020 and the claim remains open to date.

The feedback we receive is inaccurate the information loaded in not correct and we have been sent from pillar to post trying to claim for our devise.

This has been unacceptable. On more than two occasions I have requested to speak to manager or supervisor all they do is take details but never phone back.

The policy were not updated correctly and we have never received any emails on policy schedule and details the device

The schedule is incorrect and says the tablet is black and is white. The agents are rude and uninformed about the process neither are they able to give accurate information. I have complained several time but have not received the service I have been paying for years.