MR
Mondli R
1 reviews | Active since Dec 2015
21 Nov 2016, 10:27
Horrible
<p>Good day</p> <p>I am seriously having issues with MTN as you have suspended my account for a device which is going under ***** investigation. I recently sent in a query for the number ********** to be investigated ,as when I return the device back to MTN maponya mall telling them I do not want it. However, someone within the store has been using the sim card and I keep on getting billed for it.</p> <p> </p> <p>Can my line be reactivated for number ********** because I don't understand how billings can close my line when the 083 number is going under investigation for ***** and they want me to pay the arrears for a phone I don't have. </p> <p> </p> <p>I am seriously frustrated and disappointed in MTN. </p>
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MTN South Africa's replyOfficial
23 Nov 2016, 13:10Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your query to our ***** department for assistance. You will be contacted as soon as possible.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,
MTN South Africa's reply23 Nov 2016, 13:10
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your query to our ***** department for assistance. You will be contacted as soon as possible.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,