TM
Thembelani M
1 reviews | Active since Nov 2012
14 Dec 2017, 09:08
horrible
MTN why do you go out of your way to suck? i app**** for a contract online on the 24/11/2017. i received a call on the 25/11/2017 from Shaika. While she was busy processing her system froze. I never heard anything from her again. I then received a call from a guy few days later. He wanted the sale but i told him i was waiting for Shaika. He checked the system and advised that the application was indeed sitting with Shaika and he advised that he was going to send her an email and then he gave me the reference MV ********** . Today I called the to follow up and i was put from pillar to post.
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MTN South Africa's replyOfficial
17 Dec 2017, 17:21Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation we glad to hear that your query have been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply17 Dec 2017, 17:21
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation we glad to hear that your query have been resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,