AO
Arie O
1 reviews | Active since Mar 2015
16 Mar 2015, 06:13
Horrible!!!
You guys are just robbing people off their hard earned money!!! disgusting. Now I know the reason why so many people have run to any other network but Mtn. Last time, about a Month ago,I spoke to Katrin, who called her superior Disebile and you guys were just running around in circles. Till today, this morning, you're still robbing me off my airtime!!! 1 second, I checked my airtime, its R2.18, the very next second I check, it's R1.57 or so. Day light *******!!! And you do this everyday without clients knowing! bit by bit. Enough is enough!!! stop robbing me off my credit on my phone!!
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MTN South Africa's replyOfficial
18 Mar 2015, 14:07Hello nameandshame,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you were charged on data connections. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you were charged on data connections. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply18 Mar 2015, 14:07
Official
Hello nameandshame,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you were charged on data connections. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you were charged on data connections. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,