HORRIBLE
<p>I have been trying to perfom a sim swap since Friday the 30th of June I went to the MTN store they told me to switch off my phone and switch it back on after 2 hours and that didn't work called the call centre on Monday I was told I wasn't supposed to switch off my phone went to the store and they resubmitted the request still didn't work I call the call centre 11 times to be exact and everytime i get different advise yesterday I was told to buy a new sim which I did processed the request still no sim swap done I don't even have the power to call the call center anymore because it feels like everyone is trying to get read of me on the call instead of assisting me</p>
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MTN South Africa's replyOfficial
05 Jul 2017, 18:59Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are glad to hear that the sim swap is successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Best regards,
MTN South Africa's reply05 Jul 2017, 18:59
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we are glad to hear that the sim swap is successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Best regards,