1 reviews | Active since Feb 2016
Horribal Service
I am very unhappy with the service that I have received. I had a contract that involved a sony M5, which I had a few problems with. I took it back in and received a new device after 2 weeks which resulted with the same problems as before. the device was recalled and I had the option to cancel the contract. I cancelled the contract but I received no feedback. I called to find out if the cancellation was approved and they said that it is still in waiting response. Sunday i received data again which means i have to pay again for something I don't have. In the 3 months that I had the contract I basically have nothing to show and still paying. According to my experience with MTN I will never advice anyone to get a contract from MTN.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the upgrade it has been cancelled and the number *** have been migrated to prepaid,credit of R476.98 will be passed into your contract account.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the upgrade it has been cancelled and the number *** have been migrated to prepaid,credit of R476.98 will be passed into your contract account.
warm regards
mike
REQ:***