********** Services at MTN Benmore

What a ********** experience with MTN Benmore! A month ago I took a cellphone A52s on contract . A week ago I tried to perform a software update after a prompt message to do so. The update stopped while it was running and the phone turned blue. I went to your shop at Benmore and I was told to go to Samsung services at the Wedge shopping Centre in Morningside. I took it there using my petrol and time. They installed new software and after a day I fetched it and started using it, the screen started flickering without being touched, I turned it off and it locked me and requested a password. I entered the password, it however refuses to take it. Basically I have been without a cellphone for a week now which I am still paying. This is absolutely utter nonsense if you ask me, the fact that I can't use goods that I am paying for and wasting my money is totally disregarded. I took it to Samsung shop in Sandton City they told me that the software is terrible and I should go back to Samsung services at the Wedge in Morningside . This is a waste of my time, money and patience. Since I got the phone from MTN Benmore I decided to take it back there, the guy told me that they will return it as default goods and I should wait for a good two weeks to get it back. On a serious note, I can't be paying so much money for goods and services that I am not using. This is nonsensical. I am tired and I want to terminate these services. A guy named Lucas Mphela was very rude and he said with his chest that I cannot terminate the contract after I asked the terms of termination and he gave me a lot of ****py attitude. There is no contract that has no termination clause in South Africa. The runaround has been unpleasant and services unsatisfactory.