********** service received

- On the 16.06.2015 I was advised I could not upgrade as my account was in arrears.<br> -Frustrated about this incorrect info but eager to get an upgrade done I made a debit card payment in store for the amount of R230.27<br> -This very same amount was however paid via the internet on the 29.05.2015 and proof sent to mtn on 5 various ocassions.<br> This payment appears to have gone missing and I am informed that this payment was updated on the 16.06.2015?<br> I receive calls & sms about an arrears account? I feel like screaming.<br> - My services have been suspended twice due to their ********** service.<br> - Call centre staff act as though they doing you a favour by helping you.<br> - Call holding times are unacceptable.<br> - Their call centre voice service/ivr was changed & makes it impossible to get through. You are prompted to enter your cell no. & then told your no. is invalid.<br> - Really Mtn? Highly discontented and thinking of Cell C's buy out offer