********** Service from MTN South Africa

I am disgusted at the level of support received from MTN South Africa.

I upgraded my contract online, on the 26th of November 2020. I then got notified that my contract application was submitted, on the 3rd of December 2020.

Ever since, it's been radio silence. I've queried via your Facebook support team, who are awaiting feedback from your sales team, which has been ongoing for weeks.

19 days after upgrading via your website, I have no idea what's the status of my upgrade, nor do I know when I can expect delivery of my device.

Should I not receive correspondence in the next 24 hours, I wish to cancel my upgrade, as well as my existing subscriptions to MTN.