********** service

I contacted MTN by email on the 8th of February because I got tired of waiting for an operator for over an hour on the line... I needed to cancel my contracts which I have been trying to do for a while... They responded with an automated response advising I should be contacted within 24 hours but they have a high email volume which I understood but it's now the 25th and I will be billed again for next month for contracts that I no longer need... In these times everyone is trying to cut back where they can... Mtn makes it impossible to get a hold of them and they never contact you back unless it's to sell you something... I'm almost positive that if someone contacts you from their call center they can transfer you to the cancelation department... Someone contacted me to upsell something and said he cannot transfer me to anyone I should go to the store... I am utterly disappointed with the service from MTN:(