********** service!!!

After my phone, that was brand new, was handed in for a warranty assessment as it was glitching in October. I received no feedback from them. I had to contact them, they found that the phone was faulty. And a replacement needs to be sent out. The phone was only 3 months old when it was handed in. I was promised that a replacement will be sent out this week. And it hasn’t. They are not keeping to the National Consumers Act. This is unacceptable, and after numerous attempts to contact them I’ve had no response. I still pay for my brand new phone that I don’t even have.