********** service

I went on MTN website for an online upgrade on the 5-11-2021 which was very easy and convenient for me to do. I received notifications about the process until the last stage when the device was sent to the DSV Couriers who will contact me to arrange the delivery. I tracked the delivery on Wednesday and Amanda from Dsv confirmed the delivery will on Friday 12-11-2021, I did another follow up on the 12-11-2021 at 11:45 to confirm if the delivery will be done. To my surprise I was told that the parcel was sent back to Mtn and I should contact Mtn sales. I contacted Mtn and I referred to a different department Mondo contracts, after getting disconnected whilst talking to one of the agents who did not bother to call back and a few calls dropped by the call centre agents I was able to talk to Sashen who confirmed that the device was sent back and the upgrade was cancelled. The online upgrade process was seamless but at the end I experienced a ********** service and I am expected redo the online application for an upgrade.

I am expected to go through a tedious exercise again as their customer. The service I received from Mondo contracts and DSV Couriers on behalf of Mtn was appalling