********** service

<p>I lost my phone over 2 months ago and I still do not have a phone because i cannot claim from insurance (FNB) as MTN refuses to blacklist my phone. I have been told on numerous occasions that I need to provide an ID number for the blacklisting to take place. Apparently the system takes passport numbers when you buy a phone and when you RICA but it won’t take them for purposes of blacklisting. When I inform my insurance providers FNB Device Insure they tell me that they are also making the call to MTN and they are assured that passport numbers can be used to blacklist a phone. This results me in being unable to claim because my “MTN claims” cannot be substantiated. I have found no joy in the whole process. MTN told me if I need answers as to why their system is designed that way I should call head office or alternatively I shouldn’t fight the system but just use another person’s ID number to blacklist the phone.</p> <p> </p>