********** service

Worse customer service ever. We are paying MTN for services they do t have control of coz they are now in partnership with Rewards. And they just decide to call me to do an early upgrade for Gods knows what reason as it's a data line. And now I have to pay 2600 extra now. And I have been pushed from one to another from the rewards and MTN and back and fort for about 2 months and then now I'm have been waiting for another 1 month to get an update from sales. And now MTN says they cant reverse coz it was done by rewards. Hi, I have been fighting with MTN to get my upgrade reversed for the past 3 months. They upgraded me early and didnt advise that I need to pay the balance of the contract and my new subscription. So I ended up with an additional 2600 on my bill coz of this charges. The rewards team called me and did this upgrade and now they refused to reverse it and MTN also doesnt do anything coz they say it must be done by the rewards. I pay MTN every month for this contract but they cant give the final solution for this. I'm so sick of this service from MTN I have been with them for over 20 years now with 5 lines in contract with them and they have no loyalty to us.