NL
Neo L

1 reviews | Active since Feb 2013

15 Dec 2015, 12:52

********** SERVICE!!!

I have been a loyal customer of MTN for as long as I remember it has been so many years, I am sick and tired of it now last time on the 3rdth of December 2015 I went to MTN Newtown Junction Branch to buy a sim card in order to do a sim swap as I lost my phone the sim card did not kept on saying authorization failure I had to buy 3 sim cards kept on doing the same thing decided to go to pep store to buy another one then it went through then last week on the 10th decided to go apply for a contract then it said I did not qualify cos I do not have a credit history and all that then the guy who was helping me by the name of Reggy said I must call Trans Union and hear what they say which I did then they emailed my credit record and then I gave it to them after they app**** and this time it went through I even got an sms saying your application for contract has been received for vetting I have been waiting for a reply from them till today until I called the guy Reggy he then he tells me it has been declined for what I do not know because I gave them my credit record as they requested and they do not have the decency to call me or sms me to tell me it has been declined.

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Dec 2015, 11:19
Official
Hello Neo Lerefolo,

We are truly sorry for the inconvenience caused and for the breakdown in service experienced.

We have now escalated the matter directly to the management team within our Prepaid Department and requested that they make contact with you to resolve the matter accordingly.

Regards
Tim
MTN Complaints Management Team: REQ:***