********** CUSTOMER SERVICE AND DECEPTIVE MARKETING

A very disappointing, time consuming and currently ongoing issue. I was upgraded to a higher MTN data package on the end of my current contract, based in the agents explaination of the package..this was close to Black Frida 2020...I accepted. The main reason I upgraded was so I was able to datashare the larger data amongst the family at home. However , it's been almost a month, all fees and proratas paid..but there is no datashare available..only 0gigs even though I have plenty data and the share is active. I have sent numerous emails, which have been automatically closed off by SMS notification and little to no feedback. I have spoken to the 135 agents after long waits on the phone to be told they cannot find my deal structure and cannot help me. I have spoken to the retentions department on multiple occasions, a different consultant each time, after 45min waiting for an agent, only to be told they will log a ticket to the original agent and someone will get back to me. Nothing happens, and I receive an SMS a few days later to say the log is closed. I have emailed the complaints department...same thing happens. I walked into multiple MTN outlets, after waiting in long queues to be told they cannot assist and I need to contact retentions as the deal I am on does not reflect on their system...

This has been a fruitless, tiresome, frustrating and time wasted venture. I have cancelled my rain and my Telkom contract because of this upgrade, and now sit with a falsely advertised package which is of no use to me and I have no internet at home as the SIM is in my wife's phone and gone to work.

I have been with MTN for over 20 years , loyally paid and still support them, only to be treated in this manner.

This is so unprofessional, and I do hope this complaint here now reaches the desk of someone whom can help me.☹️☹️