********** customer service

I would like to complement MTN for their ********** customer service and their progressive decrease in basic customer service.<br> <br> ? I called their supposedly Retention call centre (808), on the 9th of May 2015. To cancel one of my two contracts with them. The consultant (Yashiv Bangatu) had no soft skill, telephone antiquate what so ever.<br> <br> ? To get through to a consultant took at least 45mins and after waiting for that long as a client you are welcomed by bad attitude from the consultant. Gave the gentleman the no to cancelled and he went an cancelled the wrong number and told I would get an SMS confirming the cancelation by the 13th of May and told me if I don't I should call again. <br> <br> ? 13th arrived and went, called the call centre again on the 15th and was welcomed by a lovely voice confirming that the call centre was closed. Here I was thinking this was not possible, after all they are the 1st point of contact for us clients and I called again with no luck.<br> <br> ? Now the one number I was keeping, I went to an MTN store in Benmore Gardens, in Sandton. I asked the consultant to upgrade my number and took a new phone. I specifically requested a Top Up package and the